Your Success, Our Logistics
Your Success, Our Logistics
Scale Smarter, Grow Together
Scale Smarter, Grow Together
www.centurywholesaler.com
702-350-8359
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 USD

Refund Policy

Century Wholesaler Refund & Dispute Resolution Policy


Effective Date: January 1, 2024
Last Updated: March 15, 2024

I. Policy Purpose & Scope

Century Wholesaler ("the Company") is committed to fostering trust through transparent commercial practices. This policy provides a flexible framework for dispute resolution while balancing individualized needs and operational efficiency.
It applies to all wholesale transactions conducted via the Company’s official channels (website, authorized agents, contractual clients), including standard orders, customized procurement, and consignment partnerships.

II. Client Rights Protection Principles

  1. Negotiation-First Principle
    If clients dispute product quality, delivery timelines, or contractual terms, the Company prioritizes tailored resolutions, including but not limited to:

    • Product Re-inspection & Technical Evaluation

    • Adaptive Adjustment of Fulfillment Terms

    • Customized Commercial Compensation

  2. Multi-Channel Response Commitment
    Clients may initiate disputes via:

    • Phone: 702-350-8359 (MON-FRI 10:00-18:00 CST)

    • Email: sales@centurywholesalerllc.com 

    • Written Correspondence: 2602 N San Gabriel Blvd d, Rosemead, CA 91770

III. Standardized Dispute Resolution Process

1. Claim Submission & Acceptance

  • Clients must submit formal claims within 5 business days of identifying issues, including:

    • Order number and contract copy

    • Photo/video evidence of disputed goods

    • Optional preliminary resolution preference

  • The Company will acknowledge receipt within 2 business days and assign a Dispute Resolution Officer (DRO).

2. Joint Technical Evaluation

The DRO coordinates with clients, third-party inspectors (if applicable), and the supply chain team to conduct:

  • Product Condition Verification (on-site or remote)

  • Production Batch Tracing & Compliance Review

  • Logistics Liability Analysis

3. Solution Execution

  • Clients must confirm the final resolution in writing within 10 business days of receiving the Dispute Resolution Proposal.

  • The Company commits to completing the following within 5 business days:

    • Product re-delivery or financial adjustments

    • Revised quality agreement execution

    • Post-resolution client follow-up

IV. Liability Exemptions & Exceptions

1. Client Responsibility Boundaries

Rights may be limited if:

  • Goods are not inspected/signed per contract

  • Products are modified or repackaged without authorization

  • Claims are delayed without force majeure proof

2. Force Majeure Definition

Includes but not limited to:

  • Logistics disruptions from natural disasters

  • Sudden government trade policy changes

  • Supply chain cybersecurity incidents verified by authorities

V. Transparency Commitment

  1. Policy Updates: Material changes are notified via website and email 30 days in advance.

  2. Historical Archives: All policy versions are accessible under "Legal Policies & Archives" for at least 10 years.

VI. Additional Provisions

  1. Privacy Protection: Commercial data obtained during disputes is handled per FTC regulations.

  2. Governing Law: Unresolved disputes fall under Wyoming state jurisdiction.

Century Wholesaler
2602 N San Gabriel Blvd d, Rosemead, CA 91770
Tel: 702-350-8359 | Email: sales@centurywholesalerllc.com
Service Hours: MON-FRI 10:00-18:00 CST

This document is the proprietary operational guideline of Century Wholesaler. Unauthorized reproduction is prohibited. © 2024 Century Wholesaler. All rights reserved.