Your Success, Our Logistics
Your Success, Our Logistics
Scale Smarter, Grow Together
Scale Smarter, Grow Together
www.centurywholesaler.com
702-350-8359
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Shipping Policy

Century Wholesaler Shipping Policy


Effective Date: January 1, 2024

1. Purpose & Commitment

At Century Wholesaler, the timely and secure delivery of every order is our core mission. We understand the critical role each shipment plays in your operations, which is why every step—from order confirmation to final delivery—is meticulously managed. Our team treats every item with professional care to ensure it arrives in optimal condition. While logistics may face external challenges (e.g., weather, customs delays), we commit to maintaining open communication. If you have concerns about shipping progress, our support team will provide clear explanations and actionable solutions.

We pledge to:

  1. Transparent Collaboration: Provide real-time order status updates.

  2. Flexible Response: Offer tailored solutions for urgent needs.

  3. End-to-End Traceability: Document key milestones through technology.

2. Order Processing Workflow

2.1 Order Verification & Confirmation

Upon submission, orders undergo automated checks (e.g., inventory availability, payment status). High-value or customized orders require manual review to ensure accuracy. Approved orders trigger a confirmation email with a reference timeframe (non-binding). If discrepancies arise, our team will contact you within 24 hours.

2.2 Priority Management

Orders are generally processed first-come, first-served, but priority may be given to:

  • Emergency restocking requests from loyal clients (3+ years of partnership);

  • Remedial orders due to natural disasters or supply chain disruptions;

  • Expedited arrangements confirmed via written agreement.

3. Warehousing & Sorting Standards

3.1 Warehouse Management

  • Climate Control: Sensitive goods (e.g., electronics, cosmetics) are stored in temperature/humidity-controlled facilities.

  • Batch Tracing: All items are labeled with batch numbers and intake dates to enforce FIFO principles.

  • Security Protocols: Monthly third-party audits to prevent theft or damage.

3.2 Sorting & Packaging

  • Custom Packaging: Shock-absorbent fillers, moisture-proof seals, or custom crates based on product needs.

  • Three-Stage Inspection: Pre-sorting, pre-sealing, and pre-shipping quality checks with archived photos.

  • Eco-Friendly Materials: Over 90% of packaging is recyclable or biodegradable.

4. Logistics Partners & Shipping Methods

4.1 Partner Criteria

We collaborate only with providers that meet:

  • Certifications: ISO 9001 (Quality Management) and ISO 14001 (Environmental Management);

  • Technology: Real-time GPS tracking and automated anomaly alerts;

  • Coverage: Door-to-door service in 90%+ client regions.

4.2 Shipping Optimization

  • Express Small Parcels: Air freight for urgent shipments under 5kg;

  • Bulk Freight: Sea or rail transport with FCL/LCL options;

  • Last-Mile Delivery: Local partners for remote area coverage.

5. Client Communication & Issue Resolution

5.1 Progress Transparency

  • Automated Alerts: Email/SMS notifications at key milestones (dispatch, customs clearance, destination arrival);

  • Live Tracking: Real-time logistics maps and estimated delivery windows via client portal;

  • Proactive Updates: Weekly progress briefings in English or Chinese.

5.2 Exception Handling

Contact sales@centurywholesalerllc.com (subject: “Shipping Exception”) immediately if:

  • Tracking data stalls for over 48 hours;

  • Packaging is severely damaged or items are missing;

  • Customs delays exceed expected timelines.

Our Commitment:

  • 2-Hour Response: Acknowledge issues and initiate internal review;

  • 24-Hour Solutions: Propose options (e.g., reshipment, partial refunds, priority rerouting);

  • End-to-End Support: Dedicated agent until resolution, with incident analysis reports.

6. Service Commitments

6.1 Contact Channels

  • Phone: 702-350-8359 (MON-FRI 10:00-18:00 CST);

  • Email: sales@centurywholesalerllc.com 

  • Online Form: Submit requests via the “Help Center” with file attachments.

6.2 Service Principles

  • Rapid Response: 24-hour resolution for general inquiries, 2-hour priority for emergencies;

  • Expert Support: Multilingual agents trained in logistics best practices;

  • Continuous Improvement: Monthly client feedback reviews to optimize processes.

7. Policy Updates & Transparency

We reserve the right to update this policy based on operational needs. Material changes will be announced 30 days in advance via website banners and registered emails. Historical versions are archived under “Policy Center” for at least 10 years.

Century Wholesaler
Address: 2602 N San Gabriel Blvd d, Rosemead, CA 91770
Phone: 702-350-8359 | Email: sales@centurywholesalerllc.com
Service Hours: MON-FRI 10:00-18:00 CST